Electronics Doctor (“we,” “us,” or “our”) is committed to protecting the privacy of everyone who contacts us or uses our services. This policy explains what personal information we collect, how we use it, and how we protect it.
We keep it simple: we collect only what we need, we use it only to serve you, and we don’t sell or share it with third parties.
What Information We Collect
We collect personal information only when you voluntarily provide it by submitting a form on our website. This may include:
- Your name
- Email address
- Phone number
- Mailing or shipping address
- Device details and description of the repair issue
- Any other information you choose to include in your message
We do not collect any information through tracking, advertising tools, or data brokers.
How We Use Your Information
The information you provide is used solely to:
- Respond to your inquiry or repair request
- Provide a diagnostic assessment or repair estimate
- Communicate updates about your device and repair status
- Arrange shipping and return of your device
- Fulfill the repair or consulting service you have requested
We do not use your information for marketing purposes, and we do not add you to any mailing list without your explicit consent.
How We Store and Protect Your Information
Your information is stored securely and accessed only by Electronics Doctor staff involved in fulfilling your service request. We take reasonable technical and organizational precautions to protect your personal information from unauthorized access, loss, or misuse.
We retain your information only for as long as necessary to fulfill the purpose for which it was collected, or as required by applicable law.
Who We Share Your Information With
We do not sell, rent, or trade your personal information to any third party.
We may share limited information with trusted service providers — such as a shipping courier — strictly as required to complete your repair and return your device. These parties are not permitted to use your information for any other purpose.
Your Rights
You have the right to:
- Request access to the personal information we hold about you
- Request correction of any inaccurate information
- Request that we delete your information, subject to any legal obligations we may have to retain it
- Withdraw consent to our use of your information at any time
To exercise any of these rights, contact us at the address below.
Cookies & Website Tracking
Our website may use basic cookies required for the site to function correctly. We do not use advertising cookies, behavioral tracking, or third-party analytics that collect personally identifiable information.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their policies independently.
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. Continued use of our website or services after any changes constitutes your acceptance of the revised policy.
Contact
If you have any questions about this Privacy Policy or how your information is handled, please contact us:
Electronics Doctor
The Motherboard Medics
privacy@electronicsdoctor.ca